Terms & Conditions

Terms and conditions

Terms and conditions webshop

How to order an item?

  • Take a look on our website and click on every jewel or photo to collect more info or a bigger snapshot.
  • Click on “shop” to enter the webshop and click on the “add to basket”-button to add an item to your basket.
  • You can choose multiple items at once.
  • Click on the basket on the top right to watch your entire order.
  • Adjust the desired quantity of every item or remove the items you do not want to order from your basket.
  • Click on “checkout” to proceed to the payment of the selected items and select a payment method.
  • Our shop automatically connects with the payment system of Mollie. You can complete your payment by bank card or using PAYPAL.
  • If you do not own a PAYPAL account, you can easily create a free account to do your online payments in a safe and secure way.
  • Select your payment method.
  • Complete your address details so we can send your order.

To order items

The customer has the possibility to buy jewels from different collections online.

From the moment the customer specified his/her order by clicking on the ‘order button’, a purchase has been made. After this, the customer receives a confirmation email from Elisa Lee. If you do not receive this mail, please contact us via atelier@elisalee.be. The items are delivered at home, to the address specified in the confirmation mail.

The customer can choose from the following payment methods:

  • via credit card
  • via bank card
  • via a PAYPAL account

General conditions

Elisa Lee remains the right to accept or refuse orders. On simple request, the customer will be informed about the reason of refusal. We cannot accept orders from minors. If a minor wants to purchase an item on our website, the order has to be placed and paid by an adult.

When Elisa Lee receives a confirmation of your purchase on the website, there exists a valid agreement between you and Elisa Lee.

Nevertheless, Elisa Lee can decide to take other existing conditions into account, for example orders made by minors, incomplete or incorrect orders, or when previous orders had not been paid.

Supply

All of the items offered by Elisa Lee are described in the most detailed way possible. The offers and prices are valid on the day they are presented on our website.

The items on our website are not displayed in full scale, and because every monitor has different settings, the colors displayed on the website can differ from reality. Moreover, the colors of different pictures of the same item presented on the website can differ because the photos were made by different photographers.

Prices and invoice

The prices as displayed on the website at the very moment that the order is made by the customer are considered valid. The prices mentioned during the buying process, are expressed in Euro and include VAT and administrative fees, unless this is explicitly mentioned. The shipping cost is not yet included in the prices displayed on the website. This cost is charged separately and is paid by the customer.

Elisa Lee cannot be held liable for misprints or errors in order information. Elisa Lee has the right to adjust an indicated price.

The price of our jewellery can change every now and then, as the silver and gold used also decrease or increase in value. The price paid by the customer, is the price displayed on the website at the moment the order has been made.

When a customer asks Elisa Lee to be offered a quote, this quote is valid for 30 days. Elisa Lee takes internal changes of prices or possibilities into account after this period of 30 days.

The items remain property of Elisa Lee until the moment they are paid integrally by the customer, which means until the total amount of the purchase price and possible additional fees is paid.

The customer agrees to the fact that Elisa Lee sends her invoices electronically.

Delivery

Elisa Lee will deliver the jewel within six to eight weeks after the confirmation mail. Every piece of jewellery is custom-made, so this period is needed to finish an order.

During the order process, the customer can specify in which way the order may be sent and is responsible for this form of delivery. Delivery fees are paid by the customer.

The items are being sent on the customers own risk and responsibility, no matter the means of transport. This also concerns items sent as registered post, Bpost, Mikropakket or a private courier, even if this is franco. The shipping cost is paid by the customer, unless otherwise specified.

If the customer does not collect the delivery on the announced date or does not collect it at a collection point, the order will be sent back to Elisa Lee automatically. In this case we will contact the customer to arrange a new delivery date. It is possible Elisa Lee has to take an additional delivery fee into account when this happens.

Shipping costs

The delivery fee of a parcel sent in Belgium (postage, jewellery box, registered post and nsurance of your parcel) costs 8 euro for a purchase price less than 1000 euro, unless otherwise specified. For a purchase price of 1000 euro or more, the delivery fee costs 12 euro, unless otherwise specified.

Registered deliveries within Europe cost 35 euro and registered deliveries outside Europe cost 65 euro, both regardless of the purchase price. The delivery fee for a gift card costs 2 euro.

Orders starting from 50 euro are always sent registered or via courier service. Naturally these costs only have to be paid once. All delivery fees remain paid by the customer, even if the customer sends the order back entirely or partially.

Liability

Elisa Lee is not liable for the consequences of incorrect data entry by the customer. As a customer you are responsible for all Elisa Lee’s shipments sent to the chosen delivery address. To avoid miscommunication, we suggest to inform us about a change of address immediately.

Complaints about non-conformity or visible defects of the order, or complaints about the execution of the item have to be sent written and within three days after the delivery of the order. The jewels have to be brought back unworn to Elisa Lee. If these conditions are not respected, we will consider the complaint as inadmissible.

Elisa Lee is not liable for complaints about items not being in stock or a late delivery due to force majeure. If we are unable to carry out our commitments because of circumstances beyond us (for example theft, faulty communication of the customer, or unforeseen fractures of stones in a non-faulty treatment), we are excused of our commitments and not responsible after we informed the customer about the force majeure in writing.

Right of withdrawal

Every Elisa Lee jewel is unique and custom-made regarding color and size as requested by the customer. Custom-made jewellery cannot be returned or exchanged. Therefore, there is no right of withdrawal on customization. Customized orders cannot be canceled.

Reliance

If the cooperation, regardless of the period, is not considered as productive anymore, or trust has been violated, Elisa Lee remains the right to put an end to the alliance one-sidedly without preceding announcement. In this case the ending of the cooperation will be announced via our website or mail.

Guarantee

Every Elisa Lee jewel has a legal guarantee of 2 years. This accounts for production errors, not for abrasion. We always put the certificate of guarantee under the foam in the jewellery box. For massive golden jewellery and diamonds we give a certificate of authenticity to the customer.

Origin of precious metals and precious stones

The precious stones Elisa Lee offers are bought at legally recognized sources and are not involved in conflicts, consistent with UN resolution #1173 11761306 1343 of the United Nations. We guarantee that these precious stones are conflict-free, based on personal knowledge and/or written trusted guarantees by our supplier of these precious stones.

The precious metals Elisa Lee uses come from conflict-free areas. Our suppliers never buy precious metals directly from mining compagnies. The suppliers we work with are ISO-certified and are committed to enterprise in a socially responsible way.

Vulnerability and loss of precious stones

Elisa Lee chooses only to work with the hardest precious stones. Therefore we can guarantee a high scratch resistance of our jewellery.

The hardness is measured on the scale of Mohs, who ranges minerals on a scale of 1 to 10. Diamond (10/10), sapphire (9/10), morganite (8 – 7.5/10) and aquamarine (7.5/10) are considered as the hardest precious stones.

This does not mean that these stones are not vulnerable. They have to be treated with a lot of care. Elisa Lee is not responsible for the burst of precious stones or the loss of a stone in a piece of jewellery. We advise the customer to regularly allow us to perform a checkup of the stones in the jewel.

Engravings

The customer can choose an engraving in one of the Elisa Lee preset fonts or in an own font, writing, or drawing. Our engravings are made with a lot of precision and care, but are no exact copy of a technical drawing. The position of the engraving on the jewel can be discussed, but there can always be a slight deviation. Because the engravings are made by hand, the customer has to take an aspect of artistic license into account. Elisa Lee is not liable for a small modification of the engraving.

Additional cost for layout of engravings

When the customer asks for a variation in position and size of a preset engraving by Elisa Lee, we decide together which variant fits the most for the jewel of the customer. Elisa Lee mails the new design to the customer and would like to hear some feedback from the customer. Would the customer still like to adjust the variation? That is certainly possible! Please take into account that Elisa Lee charges an additional cost of 30 euro per mailed version of the engraving.

Apart from an engraving in one of our fonts, a variation on a theme, or a custom writing or drawing, the customer can also choose a completely new design. In this case Elisa Lee designs a new engraving specifically for the jewel. Here we ask an additional cost of 150 euro per design and the cost of the engraving, with one round of correction of the design included.

For an engraving in one of our fonts and our examples, or for a custom font, writing or drawing without further ado, Elisa Lee does not charge an additional fee apart from the engraving.

Size adjustment for a self-measured size

It is not always easy to estimate the size of a jewel for oneself or a loved one. Every piece of jewellery is different, thereby sizes can differ depending on the shape of a jewel. It is also not advised to estimate the size of a ring with own tools. Often this will lead to inaccuracies.

The Elisa Lees would love to help you with a correct measurement of a ring size in our shops. Elisa Lee also offers the possibility to borrow a prototype jewel for gifts or engagements. In this way, the surprise effect of a gift is not lost. In a second stage we measure the size of the lucky one in the right way, so finding the right size does not have to be a stressor.

Are you assured of the right size and would you like to order a custom-made jewel right away? That is possible! In this case Elisa Lee is not liable for a wrongly measured size. We can adjust the size of the jewel afterwards, but this will always bring an additional cost.

Jewellery care

Gold plated jewellery has to be treated with gold clean or gold cloths. They avoid the emergence of oxidation spots and make the jewel shine. We advise you to bring in your jewel from time to time to give it a new gold plating. Silver jewellery oxidates a bit faster. In this case use silver clean.

If a golden jewel or a diamond lose their brilliance, you can soak the piece in a bowl of water with some neutral detergent. Clean the piece of jewellery afterwards with a soft toothbrush and rinse carefully. Rub the metal with a soft cloth and your jewel is shiny as new. Dirty work? Do not wear your jewellery. Avoid greasy or chemical products. Store your jewellery separately in a dry, dark place to avoid scratches. Take care of me.

Gold plating

A gold-plated jewel has a layer of 24K gold on its silver core. This layer can wear off after a while because of friction with the body or with clothes. This is a normal process. For rings, this will occur faster than for other jewellery, because a ring receives the most friction. Earrings, necklaces and bracelets can also use a new layer of gold after a while. The customer is always welcome at Elisa Lee for a new gold plating. This service is not covered by our guarantee.

Tip: taking care of your piece of jewellery can slow down the abrasion process. When your jewellery touches water or products, it is best to take them off. You can also choose to wear bracelets or necklaces separately from each other so they do not cause friction with one another. We advise against swimming or showering with gold-plated jewellery. This is not a problem for jewellery in 18K gold.

Trust

When the collaboration, regardless of the term, is no longer viewed as productive, or the trust is violated on one side, Elisa Lee remains the right to break the collaboration without prior written communication. The termination of the collaboration is communicated via our website or via mail.

Intermediation of complaints

Any questions, complaints or remarks? Check out the section ‘jewellery clinic’ on our website or send a mail to atelier@elisalee.be.